Welcome to FengShuiAdvice.com where you can find great Feng Shui cures at affordable prices. We strive to bring you the best in customer satisfaction by delivering fast service and hassle free returns and exchanges.

How to Order:

1) Use our secure online shopping cart hosted by yahoo to add and update the quantities.

Ordering Questions If you have special questions about ordering, please email us at info@fsadvice.com.

Terms
(Please note terms are subject to change without notice)

We strive for the best customer experience, but we have the right to refuse service to anyone. Fraudulent orders will be reported. Please make sure billing address match credit card info to avoid delays in order.

Shipping:

We ship most orders within 24 hours. Most weekend orders ship out Monday and arrive within 2 to 4 business days if in stock. Live plants must be shipped through USPS Priority. We only ship in the US.

Shipping only is FREE if order is over $50 (for First Class mail) and $75 (for Priority) per shipment. For example, if you buy twice and each order is less than $75 you will be charged twice for shipment even if it is in the same day. Or if you order once and ship to 2 separate addressed that does not count as one shipment. In order to fix this the shipment must be combined to one address. (See below for our on time policy).

Term of Sale and Accepted Payment:

1) Credit Cards. Visa, MasterCard, American Express and Discover. We also accept debit or check cards with a visa or master card symbol. (Please note: your credit card billing address must be the same as the ship to address.)

2) We also accept Pay Pal. Simply continue shopping until your done. Near the end of the check out you will have the option to select Pay Pal as the payment option. We'll send you an invoice and you can proceed to pay with Pay Pal. Click here to find out how Pay Pal can benefit you.

3) We do not ship C.O.D.

4) We do not accept checks and money order.

 5) Once your Order has been shipped, we cannot make changes or additions.

Policies: Updated 04/02/2008

We strive to keep our clients happy. All items except live plants are returnable within thirty (30) days of receipt if not completely satisfied. You are required to return items in their original packaging along with a copy of the invoice and a return authorization number for returns or exchanges. Proof is required and is not negotiable. Any unauthorized returns, special orders, imprinted orders, or merchandise altered/damaged in any way will not be accepted. We reserve the right to deny refunds and exchanges if abuse is suspected or if you chose not to comply with our request. Shipping fees will be the responsibility of the customer. Please email us at info@fsadvice.com.

Wrong Addresses:

Any items returned to us due to wrong address or incomplete address will be charged for the shipping. The rest will be refunded.

Privacy Policy:

We respect your privacy. Any personal information we collect from you is strictly for the purpose of processing your order and will not be sold, swapped, or otherwise given out under any circumstances.

Customer Service

If something is not right the first time we'll do it until it is or refund you the money.

Shipping on Time

Please help us make this an enjoyable shopping experience by letting us know ahead of time if you need the item in an urgent manner. Currently we use USPS Priority for plants to get items to arrive 2 to 3 days. **However, we have run into A LOT of problems with their overnight service.*** If the item is urgent and you need it by an exact date please let us know so we can ship it out FED EX. We apologize for any inconvenience this may have cause to any of our valued customers.

Shipping to a Business Address

If the item is being overnight by USPS Express please account for the possibility of the item being delayed by post office failure. The item may come on a Saturday and someone will need to sign for it. If no one is there a mail piece is usually left for the recipient. It is preferred to ship to residential addresses since mail is know to get lost or delayed in big corporations.

Tracking

As for USPS tracking, please understand most of this is done online so the item in question will not appear until it is shipped to your address. Usually the item arrives in 3 to 4 days not counting Sundays and holidays.

Out of Stock Items

To make sure your gift arrives on time, please make sure to check to see if the item is in stock, especially if it is a large and important order. please email us at info@fsadvice.com. to find out. If not we will ship what we have and ship you the rest when we get it or you can get credited.

Questions

To get your questions answered quickly please email us at info@fsadvice.com. to avoid phone charges. To keep prices competitively low we do not have someone answering the phones as often as we would like. We currently only accept online orders.